Ordering Information:

How do I order?
Various options are available:
1. ORDER ONLINE using our secure internet server
or
2. CALL US at 1-800-403-8285 or 1-215-259-2702
or
3. FAX your purchase orders to 215-547-2551

How do I make payment?
There are FOUR online payment options:
1. Pay with a CREDIT CARD online or by phone. We accept Visa, Mastercard, Discover and American Express.
2. Pay with a PAYPAL account to sales@hrmusainc.com
3. MAIL your order to us and include a check or money order payment. Checks may have a slight verification delay before shipping.
4. Schools and corporations may fax a PURCHASE ORDER to us at 215-547-2551. Subject to credit approval and may have shipping delays for approval process.

Will I be charged sales tax?
We will collect 6% sales tax from all PA (Pennsylvania) residents. There is no sales tax collected from any other state.

Changing or Canceling an Order once you have hit the "Order" button
If you haven't hit the 'Order' button, you can easily make changes in the shopping cart. You cannot amend your order online once it has been placed. You can email us or call to request an order change but we cannot confirm changes as we use an automated order system. If your order has already shipped, which can happen within five minutes of ordering at peak times, it is not possible to change or amend your order (see the Exchange Area below).

Ordering a product as a gift
State your request for "no receipt" in package, or any other special instructions, or message to recipient in the "COMMENT" area when purchasing online.

Out of stock items
99% of our items are in stock at all times. Very rarely increased demand will facilitate a backorder of an item. In the event of a backorder on an item you have ordered it will be handled according to these specifications. If we expect the item will arrive in our facility to make it in time to fulfill your order according to the expected delivery schedule we will upgrade your shipping at our expense to be certain the item still arrives to you in the expected time frame. We may also drop ship from the manufacturer and upgrade your shipping at our expense to be certain the item will arrive to you in the expected time frame. As a last resort we will contact you to let you know the item will be unavailable and the expected date of arrival. Continuing with the order at that point would be the customer's option.

BILLING ADDRESS VERIFICATION
We use an address verification system for all online orders. We may require additional information from you if your bank does not support electronic address verification or we may not be able to accept your card. YOUR ORDER MAY BE HELD FOR ADRRESS VERIFCATION IF INCORRECT INFORMATION IS PROVIDED or if we are unable to verify your billing address.

Payments and Collections:
Purchase order payments are due upon receipt. Payments over 30 days are subject to finance charges of 1.5% per month. Orders over 90 days past due will be sent to our collection agency.

Bounced Checks or Chargeback of funds to Credit Cards are subject to a $35.00 Fee plus any collection costs incurred.
Non-Payments sent to our collection agency are subject to additional Finance charges imposed by the 3rd party agency.

What happens if I haven't received my product?
See our shipping schedule for when to expect your package.
If you are outside the expected time frame of one week for Priority Mail, or UPS shipments and ten days for Standard Mail shipments please read:

We use both USPS and UPS and full insurance for all shipments. They offer great services 99.9% of the time but occasionally a package will get misdelivered, lost, or even stolen. Mail fraud is considered a federal crime so fortunately packages typically end up in our hands or yours even when they take a little "vacation".

Our insurance coverage on all items specifies a signed statement is necessary from the receipient if a package does not arrive. The statement must have
1 The shipping address
2 The name
3 The telephone number
4 The signature
5 The fact that you never received your package from us.

Once we receive your statement (which can be mailed or faxed) we will immediately reship and file an insurance claim. The insurance company may need to contact you for additional information. It is very important that if the lost item does arrive to you after we have reshipped it be returned to sender so that we can cancel the claim.

Shipping
Most orders ship the same day if ordered by 3pm EST. Purchase orders and Phone orders may take a few additional days to process.

Price Matching:

We guarantee to have the lowest price available on items we sell.
 Should you find a website offering the same exact product for a lower price - we will MAKE EVERY ATTEMPT to beat the price!
 Please feel free to email a request to sales@hrmusainc.com or call us at 1-800-403-8285. 
For email and phone requests please include a copy of the web address and the product you are interested in.


We reserve the right to limit quantities on any item.
 Prior purchases are not valid for this offer. This policy is only valid for phone or email orders with no other discounts, promotions or gift selections applicable. Free shipping is considered a discount and will be calculated into the total.


Shipping:

Are there additional shipping costs for my order?

FREE shipping is included with all our products. If the product's value is below $5.00, a surcharge will be applied to bring the price up to $5.00.



For all orders shipped in the US, to a residential, business or P.O. Box or to an APO address, we offer standard shipping at no additional cost. This is usually UPS for heart rate monitors and USPS for pedometers and various accessories.

Our standard shipping varies per product and is listed on the individual product page. 

If a monitor specifies "free overnight shipping or free second day shipping" in the description it is not necessary to add it to your cart. You should continue to select standard shipping as an option.

Shipping times
Most orders ship the same day if ordered by 3pm EST. Purchase orders and Phone orders may take a few additional days to process.

Free Shipping Threshold
On average, most purchases arrive within 5 business days from receipt of your order, unless offered with Free Expedited Shipping.

To receive free shipping
1. Buy required threshold of products.
2. When you are finished shopping, click the "Checkout" button.
3. Ship these items to a single address.
4. Select Standard Shipping.
5. Enjoy free shipping on items shipped to that address.

STANDARD SHIPPING OPTIONS

For pedometers, calipers, pulse meters and other accessories listed with 1-10 day service:
 Most items normally ship USPS first class mail. It takes approximately 1-10 days to arrive from the ship date.



For all heart rate monitors weather stations and camelback bags with 1-5 day, 2 day or overnight service:
 Most items ship via UPS Ground or priority mail service, unless otherwise stated on the  product page.
UPS ground and priority mail delivery take approximately 1-5 business days to most US locations.

If the monitor specifies Overnight or 2 Day Air shipping as a gift option, you do not need to add additional shipping charges to cart, it will ship as specified if standard shipping is selected.



Our standard shipping usually arrives very quickly, but if you need to upgrade you can do so during checkout using the dropdown menu on the shipping/billing page.

UPGRADED SHIPPING OPTIONS

UPS 2nd. Day Air - 2 business days with delivery Monday through Friday.


UPS Overnight - One business day to arrive with delivery Monday through Friday.


UPS Overnight Morning - One business day with delivery Monday through Friday usually by 12.00 pm
*

UPS Overnight with SATURDAY Delivery - One business day to arrive with delivery on Saturday. 

Please note if an address is unsuitable for UPS or Postal shipments with a secondary address or comment provided in the notes section with your payment. We can not possibly know if the postal service or UPS will not deliver to an address, it is the customers responsibility to notify us of that with their payment and delivery information.



PLEASE CHECK THE ADDRESS YOU PROVIDED CAREFULLLY

Address corrections that are made during shipment and while in transit or after delivery to a wrong address are an expense to the customer and we will charge customer as we incur charges from our shippers for this service. Incorrect addresses provided or if a customer requests to reroute a package, UPS will charge a $15.00 address correction fee. The customer will be responsible for this expense. If an incorrect address is provided for our standard shipments the customer is responsible for the costs associated with reshipping the product. Refused or undeliverable shipments will be assessed shipping/handling or reshipping fees.

Exchanging a product:

Defective Items

Defective items must be reported within 3 business days of receipt to have a prepaid label for exchange of an identical item generated.

If you have received a faulty item and need to exchange it for an identical item, please email us at sales@hrmusainc.com to request a prepaid label for exchange.

We do not offer upgraded shipping on defective items.

Exchanging an item for a different product
Click here for EXCHANGE/RETURN FORM.
to return your original purchase for refund less shipping charges and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note on the return form that you have reordered with us.

Click here to view shipping charges and information

Returning a product:

Policy
Our standard return policy accepts returns within 30 days from the date of delivery less applicable fees.Click here for RETURN FORM.

You may return new, unopened items within 30 days of receipt for a refund or exchange.


You should expect to receive your refund within 3- 4 weeks of our receipt of the item.


Items that are returned more than 30 days after delivery are not eligible for refund or exchange.



Items that are returned for refund (not exchanged for like-valued items) and have been opened or used are subject to a 15% restocking fee, plus shipping charges.

Click here to view shipping charges and information




Items that are Not Returnable

We do not accept returns of the following items:

Powerlung Breathing Devices

Body Fat Calipers

Electrode Cream

Camelback Hydration Systems that have had the bladder filled or bite valve seal broken

Gift certificates



Security & Privacy:

Security

State-of-the-art online payment gateways enable us to process transactions securely over the Internet. Our main area of user information collection is during the check out process of our online store.

Heartratemonitorsusa.com utilizes the services of a third party vendor, LinkPointCart, for our credit card processing. All online store check out processes are conducted from secure pages served by LinkPointCart servers and branded with the Heartratemonitorsusa.com logo.

Personal information transmitted to LinkPointCart servers as part of the check out process is via secure socket layers meaning that it is encrypted during transmission and is secure and LinkPointCart uses the Hacker Safe technology.



Privacy Policy

We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide us is of the utmost importance to HRM USA Inc. and its websites. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.



When you provide personal information at our websites, we may use your information, or you may be asked for personal information when the following information is requested.:
Purchase, order, return, exchange or request certain information about our products and services;

Request a quote from our volume dept.

Request warranty information.

Contact a Call Center or customer service desk;

Register with our Sites for promotions or special offers;

Provide us with comments or suggestions or product reviews.

Provide Shipping/Tracking Information


HRM USA does not sell any of your personal information to 3rd parties.

The information we collect and how we use it (orders). 

We collect personal information from you if you purchase a product from HRMUSA Inc. The information collected includes your name, e-mail address, phone number, address and credit card number (for purchases). This information is used for order fufillment and to email you any specials from HRMUSA Inc. ONLY. We will not share or sell any of your personal information gathered during the order taking process.

How do we use the information we gather and track?

The personal information we gather is used only for processing orders and special updates. When you order a product from our e-store online or by phone, we may need to email you or call you to request follow-up information or obtain new information if the processor does not allow us to process the order as is or there is something that needs to be resolved with your order.



Cookies

LinkPointCart, our online processor, does use cookies—but not in any way that would compromise a participant's privacy. We do not gather cookie information for marketing purposes; we do not trace your browsing habits; and we do not (and could not) use cookies to collect any personal information about you. Cookies are not used as you browse our Web Site. Instead, an IP Address is referenced only to process an order.

The use of the HRM USA INC websites (Heartratemonitorsusa.com, targetzone.net, and pedometersusa.com) and the sale of products and services offered on these websites are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on these Websites under customer service (collectively, the "Terms and Conditions"). Your use of this Website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. HRM USA INC reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, HRM USA INC recommends that you please read them carefully each time you use this Website.

Contact Information:

Location
HRM USA
1039 Pulinski Road
Warminster, PA 18974-1515

Normal business hours
Monday through Friday 8am EST to 4 pm EST

WE WELCOME WALK-IN's from the philadelphia/bucks county and surrounding areas. If you are driving out to see us please call to confirm availability of any products you may be interested in as our product stock changes frequently.

Phone number
1-800-403-8285
1-215-259-2700

Fax number
1-215-547-2551

Email
sales@hrmusainc.com